Testimonials - Renewable Heating Systems | Smart Renewable Heat

Testimonials

“My only regret with regards to the Heat Pump is that I did not have it installed years ago. I have endured the problems of oil fired heating for too many years, there is the cost the smell, the mess, the cost of maintenance and the constant concern about the possibility of running out (it has happened in the snow). The Heat Pump has cut my fuel bill by about 75% and provides 24/7 heating, a luxury I could not have contemplated with oil. It provides peace of mind and all the hot water I could possibly need.”

David, Sheffield

 

“Just to let you know that at its first real test of cold weather the  Heat Pump system is coping very well. Radiators all hot, house nice  and warm and plenty of hot  water  for all the family who stayed over Christmas.”

Andrew, Sheffield

 

“Smart Renewable Heat have been more than helpful from the very first contact through to handover and troubleshooting. Everyone has been extremely friendly and professional and is a pleasure to deal with. We would strongly recommend the service provided.”

Michael, Bodmin

 

“Efficient and courteous service from initial contact to final commissioning. Technically very competent and adaptable to my requirements.”

Colin, Aberdeenshire

 

“Thank you for the fantastic air source heat pump and underfloor heating installation at our new home at Houghton. Every part of the process has been very smooth, from first contact at the Homebuilding show at Sandown last year to the Engineer’s handover. In particular Jason, the Engineer did a most excellent job and was a pleasure to have around the site. The quality of his install is first class.”

Vern, Stockbridge

 

“I would like to put on record how impressed we were with the help, understanding and reaction we received – which was fast, friendly, sympathetic and professional. Although (as it turned out) the expansion vessel was not your supply, you nonetheless undertook to obtain a replacement tank and Jason, your Engineer, fitted it the next day. We have dealt with Jason before and always found him friendly, and efficient. Please accept our grateful thanks and appreciation for providing such an excellent service.”

Bill, Cornwall

 

“Overall a competent installer of an Air source heat pump. The initial quotation explained exactly what was being offered and importantly what was not included in the works so the work could be done in a coordinated and efficient way. Pipe routing and workmanship was of a high standard”

Cosmo, Midlothian

 

“Totally painless, and worked the moment it turned on in November. It costs a lot less than paying for the smelly oil tank to be filled in the garden. I love watching the neighbours’ heating oil deliveries arriving now, and listening to how oil prices rise… We are lovely and warm, and you just don’t worry about leaving the heating on anymore! Thanks Guys!”

Matthew, Crediton

 

“We are pleased to recommend the team to our clients, present and future. We have successfully worked with your company and the engineers on site worked professionally and promptly. The installation was efficient, neat and tidy. They always responded to problems or queries quickly and professionally.”

Mike, Cornwall

 

“Always kept me informed, always answered my questions. Really impressed with the company, the product and the service.”

Steve, Cornwall

 

“Excellent service and the equipment does the job with no trouble. Very pleased I used you guys when the market for was new – good knowledge saved us money.”

Nicola, Somerset

 

“Loving the GSHP you installed for us and it’s proving to be very economical.   Very pleased.    We are now ready to apply for our RHI payments and hope you can point us in the right direction.”

Chris, Sheffield

 

“Excellent service right the way through the process, with clear explanations of what was to be expected. This was a complex project including retrofitting a radiator system in a grade A listed building, which was undertaken with very useful project management. Highly recommended.”

Gareth, Midlothian

 

“Good customer service, very helpful throughout.”

Robert, Clackmannanshire

 

“We were recommended a particular GSHP installer by a friend. That company was taken over by Smart Renewable Heat so we obtained a quote. They were a good company to work with, slightly cheaper than an alternative quote and very responsive to our questions over a number of years. Clearly good technical knowledge and very quick to respond to post-installation snagging. Ideally we’d have gone with a more local company but SRH provided a good service.”

Steve, Aberdeenshire

 

“Good Customer Service. Easy to contact.”

L, Perth

 

“Highly recommended installation.”

Dave, Blairgowrie

 

“Had a great experience from start to finish. Very knowledgeable and great workmanship throughout. The heating is amazing in operation and truly delighted with the setup and how we have a home running from renewable energy makes me proud. Many thanks.”

Alexander, Perth

 

“Recommended to Smart Renewables and experience was good. Knew their offer well and relayed this to customer well. Delivered system on time and to budget and follow up once installed was good. Would have no hesitation in using Smart Renewables again should the need arise.”

Cameron, Perth

 

“The installation was seamless, the work was done on time and efficiently.”

Archie, Stirlingshire

 

“From start to completion, Suzanne and the guys at Smart Renewable Heat were professional, efficient and helpful. They were competitively priced without the sacrifice of quality. Would recommend this company to anyone! A+++++”

Franceso, Broxburn

 

“The installers were very knowledgable about the system .They fitted both my underfloor heating and my air source heat pump which is for a new house that l am self building.They turned up on time,worked tirelessly and left a tidy job.As this system is slightly more complicated than the gas boiler that I have been used to ,I have had to contact them on a couple of occasions and they have been most helpful and talked me through the processes.I would highly recommend this company”

Jim, Turnberry

 

“Thank you very much for installing the system at Forgandenny. My only comment would be that if there was more communication between trades, the job could have gone a lot smoother without any teething problems. Overall though, a very reputable company.”

Alex, Forgandenny

 

“Dealing with these systems for the first time, is rather daunting. However, the Installer provided as much information as was needed and were always on hand to answer my idiotic questions! All services were provided efficiently, from installation, to technical enquiries. All I have to do, is learn how to use it correctly, from now on…”

Colin, Dunblane

 

“Good experience. look forward to using the system.”

Mark, Auchterarder

 

“Efficient. Clear information. Dates for installing completed on time.”

Elspeth, Forfar

 

“Smart Renewable Heat Ltd. supplied and installed a ground source heat pump in challenging terrain for our house. In collaboration with local renewables experts, Robin Loweth, they have designed an excellent system that is keeping us all warm and is significantly more efficient than Air Source heat pumps. The initial price is very high and oil/gas costs can fluctuate, so time will tell if the system represents overall value for money. On sending my MCS certificate, they also included some useful information and guidance to help with claiming the RHI payments, which was much-appreciated.”

Stephen, Elgin

 

“Efficient and courteous service from initial contact to final commissioning. Technically very competent and adaptable to my requirements.”

Colin, Laurencekirk

 

“Excellent service right the way through the process, with clear explanations of what was to be expected. This was a complex project including retrofitting a radiator system in a grade A listed building, which was undertaken with very useful project management. Highly recommended.”

Gareth, Pathhead

 

“Excellent service and very informative.”

T, Inverness

 

“Very helpful, knowledgeable and professional service from sales through to installation.”

JM, Glasgow

 

“Excellent all through.”

David, St. Fergus

 

“Great team – helped us design and install a fantastic GSHP. You need to realise that the homeowner/builder has to install the ground loops. We could have used a bit more support during this phase which is why not 5 stars. Nonetheless I would recommend Smart to anyone – overall they are excellent.”

“Followup 12/2/19: Smart Renewable have contacted me and informed me that they are working on a guide for homeowners/builders on installing the ground loops. Excellent.”

Mitch, Cornwall

 

Smart Renewable heating are a great company to work with. Their sales teams and installation teams are great. They were professional, friendly and punctual and we now have an awesome GSHP heating our house. They designed a great system. My only two minor criticism’s were that their project management team in between sales and installation could have been better (it got better as the project progressed) and, I would have liked more technical guidance for installing the ground loops. But overall, they are a very competent and trustworthy organisation and I would not hesitate to recommend them to anyone. I love our GSHP.”

Mitchell, UK

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